Policies, FAQs

Returns

Yarn that retains its original label and has not been wound or opened may be exchanged or returned for store credit with a receipt up 60 days after purchase.

Needles & Notions: Are not returnable.

Sale items are not returnable.

Classes

Come meet other crafters and learn from our talented teachers in a bright and comfortable setting.

Classes are limited in size and are filled on a first-come, first-served basis. You can register online – just click on the date and time of the session you’d like to take – or by calling us at (303) 604-4374 or by coming into the Studio. Full payment is needed to reserve your space.

PRIVATE & GROUP INSTRUCTION

Group lessons are scheduled and priced accordingly. Private, semi-private and private parties are available.

Private Lesson—$40 per hour or $20 for ½ hour

Semi-Private Lesson—$25 per person, per hour, minimum 1 hour

Party— $25 per person (1 to 5 people),  $20 per person (6 to 10 people). Parties are 2 hours long.

Supplies are not included in class fee unless stated.

MINIMUM STUDENTS

A minimum of three students are needed to hold a class. Online class registration closes three days before the date of the class. Students may continue to register via phone or in-person.

PARTICIPANT AGES

Unless otherwise specified, children’s classes are for ages 7 to 12, adult classes are for ages 13+.

CANCELLATION

Please notify the Studio of your changed plans 3 days in advance to receive store credit for your class fee or to move to a different class or session. We cannot offer a store credit if we receive less than 3 days notice. If a class is canceled, you’ll receive a full refund. Classes with special guest teachers are non-refundable but may be transferred to a friend if you’re unable to attend.

OPEN STUDIO

This time is open to all adults to enjoy craft and community. This is not a time for help from FingerPlay staff. It may not be appropriate to bring along children.

Services

HELP

We are always happy to offer help, especially to students of FingerPlay Studio classes or those using materials purchased at FingerPlay Studio. Please understand that if you drop by for help we may be busy assisting other customers and will attend to you as possible. To ensure that you receive the assistance you need, we recommend calling first. Note if you require more than 10 minutes of assistance or your project uses yarn NOT purchased at FingerPlay Studio or we may request a nominal fee.

BALL WINDING

Receive complimentary winding for all yarns purchased at FingerPlay Studio. Yarns purchased elsewhere will be wound for $2.00 per ball. If you need several skeins wound, please allow additional time and consider picking your yarn up later.

SPECIAL ORDERS

Special orders may be made for yarns that we currently carry and must be approved by FingerPlay Studio management. We request a 50% deposit. If circumstances beyond our control (i.e., out of stock, discontinued) occur after your order is placed. You may receive a cash refund for the deposit. Additional shipping charges will be applied to special orders.

HOLDS

Items can be put on hold for a maximum of 2 business days.

REPAIRS

Repair work is offered at $30 per hour. Estimates are given based on project, materials, etc. Items damaged by moths will not be accepted.